Frequently Asked Questions
OnCall, a division of Ozark Mountain Entities, has been offering affordable, timely access to medical care for over 6 years. We are including a list of questions we receive so that you can learn more about the service(s) and how you can benefit from its use.
Our virtual care offering is unique. We are small business people focused on helping other small businesses. We are parents and grandparents helping parents provide affordable timely access to medical and mental health care. We
General Questions
Why should I choose Life Benefits and Lyric Health?
We provide a way to access services when it’s not easy to find a therapist or physician nearby or when struggling to fit appointments into a busy schedule. Online visits allow you to see licensed providers from the comfort of your own home or office.
Who can use Lyric services?
Eligible members. You may gain access to this service through your employer or you may purchase this program for yourself and your family depending on the plan selection you make, you may have access for you and up to 7 additional members of your household.
Why types of providers can i see?
Depending on your plan, you’ll be connected to our national network of licensed therapists and/or board-certified physicians. Our providers have a wide variety of specialties and some offer their services in multiple languages.
Is this a safe way to receive healthcare services?
Yes! Absolutely. You can meet with physicians and therapists through our secure live video connection using your laptop, smartphone, or tablet.
Is my information secure?
Confidentiality is an important part of our Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. Our platform is designed to be a private, secure, HIPAA-compliant platform that allows you to safely consult with one of our physicians or therapists online.
Where the services available?
Treatment is accessible from virtually anywhere in the United States.
Can virtual care handle emergency situations?
No! Virtual care is intended to handle non-emergency behavioral and medical situations. virtual care is NOT meant for emergencies or crisis situations. If you are experiencing an emergency, call 911 or go to your nearest emergency room. for crises, you may also call the National Suicide Prevention Lifeline at 1-800-273-8255. The call is free and help is available 24 hours per day, seven days per week.
Is this health insurance?
No. This service provides you with affordable, timely access to medical or mental healthcare. This service does not meet an ACA guideline and is not intended to replace any health insurance. It will fill the gaps that your health insurance coverage may have.
What conditions can be treated with the virtual urgent service?
This service is designed to be used when you are your family member has some of the following medical issues:
- Flu Symptoms
- Sinus Problems
- Ear Infection
- Allergies
- Urinary Tract Infection
- Nausea
- Pick Eye
- Stomach viruses
- Rashes
- Sore Throat
- Acne
- Just to talk to a doctor about a medical question that you may have.
- and many more
Behavioral Health Services
Why should I choose online therapy?
Online therapy provides a way to access services when it’s not easy to find a therapist near you when you just can’t fit therapy into your busy schedule. Online visits allow you to see licensed providers from the comfort of your own home.
Do you have to be an adult to use our behavioral health service?
No, minors can be seen with parent or guardian consent.
Can I speak with the same therapist each time I have a visit?
Absolutely, and we encourage you to find a therapist that you feel comfortable with so you can build the trust you need to work through your difficulties. However, if at any time you feel you need to choose another therapist, you can. Because we often have multiple providers available in each state, you are welcome to explore and find the right therapist for you.
Can I have a visit by phone instead of video?
While we recommend video consultations as best practice for behavioral health sessions, we do offer telephone visits as a secondary option.
When can I talk to a therapist?
any providers have availability for appointments not only during daytime hours, but evenings and weekends too. Once you choose a therapist, you can set an appointment with them directly at a time convenient for you.
Will I be charged more if I speak to a therapist on a night consultation?
No. The cost is the same no matter when you have your visit. There is no charge for talking to a master-level counselor at any time.
Can I schedule recurring appointments?
Absolutely! Our therapists are meant to be ongoing. At the end of your visit, your therapist will schedule a follow-up appointment.
General Questions about Virtual Medical Care
When should I choose virtual medical care?
If you are considering an ER or an urgent care visit for a non-emergency medical, your primary care physician is not available, request prescriptions or get refills, traveling and in need of medical care, and/or during or after regular business hours, nights, weekends and holidays.
Does virtual care replace my PCP (Primary Care Physician)?
Virtual Urgent Care is NOT intended to replace your primary care physician. For common or chronic conditions, a virtual care visit can often replace a physician’s office, urgent care, or emergency room visit.
Are there any instance when physicians will refuse to treat a member requesting a consultation
Yes! One instance that may occur would be if the chief complaint and resulting diagnosis are of higher acuity, in which case treating through virtual care would be inappropriate. Physicians will also refuse treatment to minors who are not accompanied by a parent or legal guardian.
What is the average response time?
The average response time is ten minutes. It is important to note that the wait periods are necessary for the physician to ready your health information in advance of a consultation.
Are physicians part of a call center?
No! Physicians are state-licensed, board-certified, and credentialed professionals.
Do I consult with a real physician located in the U.S.?
Yes! Members consult with U. S. Board Certified physicians, state-licensed family practitioners, pediatricians, and emergency medicine physicians who reside in the United States. When you request a consultation, you will be connected with a physician licensed to practice in your state or the state you are currently in at the time of the request.
Will the physician review my medical history before speaking to the member?
Yes! You must provide your medical history to the physician prior to the visit.
Are physicians available 24/7/365?
yes! Physicians are available 24 hours a day, seven days a week, 365 days a year including holidays.
Can physicians write a doctor's note?
No! Physicians are unable to write notes for “leave or absence.”
Will the physician send a treatment report to my regular PCP or physician?
Yes, this can be done with your permission.
Can I get a prescription from a physician?
Yes! If the physician believes medication is warranted, he or she can write a prescription for non-narcotic medications, which can be sent electronically to your preferred pharmacy. Physicians WILL NOT prescribe a controlled substance, psychotropic, or lifestyle drugs.
Can I choose which pharmacy I use?
Yes, You have the ability to choose your pharmacy prior to the visit.
About Our Services
Primary Care
There is a critical shortage of Primary Care Physicians in the country. According to Kaiser Family Foundation’s studies, there is a shortage of over 60,000 PCP doctors in the United States and it is getting worse. This affects everyone but is most critical in rural communities.
We have two virtual programs to help you gain access to a doctor on your schedule-when you need it most.
Our Virtual Primary Care program offers you your own physician to help you manage your chronic care needs. As a backup, our service included a virtual urgent care doctor available 24/7/365 with no consultation cost.
We also have a Virtual Urgent Care program to help you with those acute medical needs when you or your family need help dealing with non-emergency issues.
Urgent Care
Our Virtual Urgent Care program can help you and your family gain access to a licensed, board-certified doctor guaranteed within 2 hours. This program is available for you and up to 7 additional members of your household. To reduce your medical access costs, this doctor consultation is $0 with no limit to the number of times it can be used.
Behavioral and Mental Health Programs
The Primary Care and Urgent Care programs offer help and access to mental health professionals, when or if needed.
The Urgent Care Program provides 24/7 access to Master’s Degreed Counselors to help with any crisis management situations and is available to all people included in the member’s profile (up to a total of 8). There is NO CONSULTATION CHARGE for this service.
The Primary Care Program includes the same service as Urgent Care with no charge for a consultation. It also includes a more comprehensive selection of mental health professionals including Psychologists and Psychiatrists. There is a charge for access to the latter two professtionals.
Pediatric Care
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Have a Different Question?
Email us anytime at support@whynotome.com
Or call — 855-529-273
Or schedule a discovery session at www.calendly.com/murraycjensen
Providing timely, affordable assess to medical and mental health professionals.
Access is available 24/7/365 service via phone, app, or member portal. Consultations within 2 hours, average time to wait for consultation is 17 minutes.